As of mid-afternoon Wednesday, 525 islanders were without power after Sunday’s snow, while crews continued to work on restoration efforts.
Thirty-nine separate outages of various sizes — from one to 233 customers — were scattered widely around the island and were estimated to be restored by midnight tonight or by 6 p.m. tomorrow. Patti McClements, Puget Sound Energy’s (PSE) Outreach Manager for Pierce County and Vashon Island, noted that nine crews were working on the island on Wednesday.
“They will say until they are done,” she said.
The customer service representative in the Vashon office, Bob St. Onge, said he fielded many calls from customers yesterday, in the second day of the outage, but calls had quieted Wednesday, as power was gradually restored. On Monday, nearly 4,000 customers had been without electricity, nearly 60 percent of the island.
At times, some customers experienced frustration that the PSE system indicated that power had been restored to their homes when it had not been. St. Onge said this occurred with “nested outages” — smaller outages within larger outage areas. Those notifications were due to a “glitch in technology” that was fixed Wednesday morning, McClements said. While the incorrect information may have been frustrating for customers, Puget Sound Energy knew about those outages all along, and crews were working accordingly, she said.
Some customers have also questioned frequently changing restortation times reflected on the online Puget Sound Energy outage map. Most often those changes occur because workers find more damage than initially expected, McClements said. Also, crews can work up to 40 hours straight then take a mandated rest. Sometimes that mandated rest comes due before a repair is complete, she added, and crews must stop for it, delaying repairs for awhile.
Customers who would like to be notified via email or text message of their power status and have not been receiving notifications should create a “myPSE” account or, if they have one, should update their contact information for “outage notifications.” For more information, see pse.com.